Returns And Refunds

Article 1. Return Period

Products can be returned within 30 days of delivery date. Return period calculated from tracking confirmation. In-store purchases from receipt date. Extended holiday returns from November through January.

Article 2. Return Conditions

Items must be unused and in original condition. Products must include original packaging and seals intact. All components and inserts must be included. Opened skincare cannot be returned for hygiene reasons. Used or damaged products not eligible.

Article 3. Non-Returnable Items

The following cannot be returned:

  • Opened masks, serums and creams
  • Final sale items
  • Gift cards
  • Digital products
  • Personalized items
  • Sample sizes

Article 4. Return Methods

Returns accepted via:

  • Mail-in with prepaid label
  • Drop-off at authorized retailers
  • In-person at Summer Fridays events
  • Scheduled pickup for damaged items

Article 5. Return Shipping

Return shipping label provided for US orders. Customer prints label from account or email. Original shipping fees non-refundable unless defective. International returns subject to customs. Customer pays return shipping for buyer's remorse.

Article 6. Refund Processing

Refunds issued within 5-10 business days after return receipt. Refund to original payment method. Credit card refunds take 3-5 days to appear. PayPal refunds within 24 hours. Store credit issued for returns without receipt.

Article 7. Exchange Policy

Exchanges available for different products. Exchange processed as return and new purchase. Price differences charged or refunded. Exchanges subject to stock availability. Contact support to arrange exchange.

Article 8. Defective Products

Defective items replaced at no cost. Report defects within 48 hours of delivery. Photos required for defect claims. Summer Fridays covers return shipping. Replacement shipped immediately after verification.

Article 9. Wrong Item Received

Summer Fridays corrects shipping errors free of charge. Contact service within 7 days of delivery. Return label provided for incorrect item. Correct product shipped via express. Apology and potential discount for inconvenience.

Article 10. Gift Returns

Gifts without receipt receive store credit. Gift receipt allows exchange or credit. Original purchaser receives refund to payment method. Gift returns follow same conditions.

Article 11. Subscription Returns

Individual subscription items returnable. Subscription fees non-refundable. Cancel subscription anytime. Partial refunds not available. Next shipment can be skipped.

Article 12. Sale and Clearance

Sale items returnable within standard period. Items marked final sale non-returnable. Flash sale products follow regular policy. Promotional pricing doesn't affect eligibility.

Article 13. Partial Returns

Individual items from orders can be returned. Free shipping recalculated on remaining items. Shipping charged if remaining order below $50. Gift with purchase returned if qualifying items returned.

Article 14. Return Authorization

Returns require authorization number. Authorization obtained through account or email. Returns without authorization may be delayed. Authorization valid for 30 days.

Article 15. Quality Guarantee

Summer Fridays stands behind product quality. Unsatisfied customers can return within policy. Manufacturing defects fully covered. Quality concerns addressed promptly. Customer satisfaction prioritized.

Article 16. Refund Deductions

Original shipping not refunded for change of mind. Return shipping paid by customer unless defective. No restocking fees applied. Full product price refunded for eligible returns.

Article 17. Damaged in Transit

Transit damage fully covered. Report immediately upon delivery. Keep all packaging for inspection. Photos required for claim. Replacement or refund processed quickly.

Article 18. International Returns

International customers pay return shipping. Customs fees non-refundable. Returns may take longer to process. Local return options limited. Contact support for assistance.

Article 19. Rewards Points

Points deducted when items returned. Cash refunds for point redemption not available. Promotional points reversed upon return. Birthday rewards non-refundable.

Article 20. Contact for Returns

Return questions to help@summerfridays.com. Include order number in inquiry. Response within 24-48 hours. Live chat available during business hours. Self-service returns through account portal.